Refund policy
Right of withdrawal
Consumers in the EU have the following right of withdrawal.
For any purchase of material made on the GarageCube Hardware Sàrl webshop, you have the right to withdraw form this contract within 14 days without giving any reason after receiving your purchase.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal has expired. To exercise the right of withdrawal you must inform us :sales@garagecube.com
You can therefore assert your right of retract, however this will only be accepted for returned products which have not been used, are in new condition and are not requiring repackaging before being put back on sale. Accessories sold with the products must also be returned in their entirety and in new condition as well.
We shall reimburse to you all payments received from you up to 7 working days after receipt of the returned products.
We will carry out such refund using the same means of payment as you used for the initial transaction. In any event, you will not incur any fees as a result of such reimbursement.
Warranty conditions
The products purchased on the GarageCube Hardware Sàrl website are covered by the two-year legal warranty of the seller against the lack of conformity in accordance with the provisions of the Swiss Code des Obligations (art. 210 C.O) and the seller's legal warranty against hidden defects, in accordance with the provisions of the Swiss Civil Code.
During the warranty period products may be returned to us for repair or replacement if they have a manufacturing defect or malfunction: return costs are your responsibility, except for purchases made less than 30 days. In the latter please contact us at support@garagecube.com or sales@garagecube.com
The buyer also has no right to ask for a refund of the purchase price and is also not allowed to request a price reduction or termination of the purchase contract.
The warranty does not cover :
- Water damage or other damage caused by improper installation, incorrect use or operation not in accordance with official instructions and manuals.
- Damage caused by improper installation or improper connection to any peripheral.
- Damage caused by an external electrical fault.
- Damage caused by any unintended use of the supplied power adapter.
- Damage caused by unauthorized modification of circuits and mismatch or misuse of the battery and charger.
- Damage caused by reliability or compatibility issues when using unauthorized third-party parts, not manufactured or sold by GarageCube Hardware Sàrl.
- Disassembly, shell opening or any modification to products not approved in writing by garageCube.
- Damage caused by a non-authorized service provider.
- Damage or loss during transit when you return an item for repair or replacement.
- Normal cosmetic and mechanical wear.